Zettle incident

Delay in PayPal deposits and issues logging in

Critical Resolved View vendor source →

Zettle experienced a critical incident on August 1, 2025 affecting UK and Netherlands and 1 more component, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 01:07 PM UTC
Resolved
Aug 05, 2025, 08:18 AM UTC
Duration
3d 19h
Detected by Pingoru
Aug 01, 2025, 01:07 PM UTC

Affected components

UKNetherlandsGermanyFrance

Update timeline

  1. investigating Aug 01, 2025, 01:07 PM UTC

    We are currently experiencing difficulties with Paypal connected accounts deposits and login and are working finding a solution as soon as possible. Merchants may have issues logging in to their account, and payouts are not being sent to their PayPal wallets. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

  2. investigating Aug 01, 2025, 03:48 PM UTC

    We are continuing to investigate this issue. Logging in should now be possible, but some payments may not be transferred to merchants PayPal wallets. Thank you for your patience

  3. resolved Aug 05, 2025, 08:18 AM UTC

    This incident has been resolved.