Zettle incident

UK merchants not seeing payouts

Critical Resolved View vendor source →

Zettle experienced a critical incident on September 5, 2025 affecting UK, lasting 2d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 04:58 PM UTC
Resolved
Sep 08, 2025, 12:59 PM UTC
Duration
2d 20h
Detected by Pingoru
Sep 05, 2025, 04:58 PM UTC

Affected components

UK

Update timeline

  1. investigating Sep 05, 2025, 04:58 PM UTC

    We are currently experiencing issues with some UK merchants not seeing their last Zettle payouts in their wallet. We are investigating.

  2. identified Sep 06, 2025, 04:16 PM UTC

    The merchants affected will now receive the amount in the next 1-2 business days. We apologise for any inconvenience the delay may cause.

  3. resolved Sep 08, 2025, 12:59 PM UTC

    This incident has been resolved - All payouts are completed.