Zettle experienced a critical incident on September 11, 2025 affecting Mexico, lasting 1d 11h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 06:08 AM UTC
There is an ongoing delay on scheduled payouts. Some of our merchants will notice a delay in receiving their funds. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.
- monitoring Sep 11, 2025, 04:09 PM UTC
We identified the issue and implemented a fix. The delayed payouts from September 10 are scheduled to be deposited on September 12. The scheduled payouts on September 11 are not affected.
- monitoring Sep 12, 2025, 01:08 PM UTC
Some merchants may not see the payout from September 11 in their back office. Please rest assured that payouts for September 11 have been processed as normal, and funds have been sent to your designated account. Our technical team is working to resolve the display issue as quickly as possible. Your funds are not affected, and no further action is required from your side. Thank you for your understanding and patience.
- resolved Sep 12, 2025, 05:40 PM UTC
All payouts have now been successfully processed, and this is also reflected in the merchants’ back offices. We consider this incident resolved and apologize for any inconvenience it may have caused.