Zettle incident

Issues with accepting card payments & accessing backoffice

Critical Resolved View vendor source →

Zettle experienced a critical incident on March 24, 2025 affecting UK and Sweden and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 02:02 PM UTC
Resolved
Mar 24, 2025, 03:25 PM UTC
Duration
1h 22m
Detected by Pingoru
Mar 24, 2025, 02:02 PM UTC

Affected components

UKSwedenNorwayDenmarkFinlandNetherlandsGermanyFranceSpainItaly

Update timeline

  1. investigating Mar 24, 2025, 02:02 PM UTC

    We are currently experiencing difficulties with accepting card payments in all markets and are working on implementing a fix as soon as possible. Merchants might also experience issues logging in to the backoffice. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

  2. investigating Mar 24, 2025, 02:45 PM UTC

    We are continuing to investigate this issue. Thank you for your patience

  3. resolved Mar 24, 2025, 03:25 PM UTC

    This incident has been resolved.