Zettle incident

Service Disruption Due To Power Outage

Minor Resolved View vendor source →

Zettle experienced a minor incident on April 28, 2025 affecting UK and Netherlands and 1 more component, lasting 18h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 12:35 PM UTC
Resolved
Apr 29, 2025, 07:07 AM UTC
Duration
18h 32m
Detected by Pingoru
Apr 28, 2025, 12:35 PM UTC

Affected components

UKNetherlandsGermanyFrance

Update timeline

  1. monitoring Apr 28, 2025, 12:35 PM UTC

    At the moment, due to a power outage affecting some regions in Europe, one of our service locations is impacted. This could result in longer waiting times when reaching out to our Customer Support. We sincerely apologise for any inconvenience this may cause. In the meantime, please visit our Help Center on www.zettle.com.

  2. resolved Apr 29, 2025, 07:07 AM UTC

    The issue has been resolved and all services are now operating normally.