Zero Networks Outage History
Zero Networks is up right nowPingoru has recorded 21 incidents for Zero Networks: 10 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 6 of 720 (1%) |
| May 2026 | 1 | 4 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 1 | 7 of 720 (1%) |
| October 2026 | 1 | 3 of 550 (1%) |
Incidents, newest first
Major October 21, 2026 Portal Performance Degradation 3h 5m Portal Access
Started Oct 21, 2026, 05:51 PM UTC· resolved Oct 21, 2026, 08:56 PM UTC
- investigating Oct 21, 2026, 05:51 PM UTC
We are currently experiencing degraded performance in some of our cloud services, which may result in slower access to our Portal. Our team is investigating the issue and working to restore normal performance as quickly as possible.
- monitoring Oct 21, 2026, 07:43 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Oct 21, 2026, 08:56 PM UTC
This incident has been resolved.
Minor September 4, 2026 Zero Networks - Emergency Maintenance in Progress 6h 40m MFA, Email Notifications
Started Sep 04, 2026, 10:00 AM UTC· resolved Sep 04, 2026, 04:40 PM UTC
- identified Sep 04, 2026, 10:00 AM UTC
We’re reaching out to notify you that emergency maintenance is currently in progress. Our team has identified an issue requiring immediate action, and we are working urgently to resolve it. During this time, you may experience issues with Microsoft Email notifications. Rest assured, this is our top priority, and our engineers are actively working to restore full service as quickly as possible. Real-time updates are available on our status page: https://status.zeronetworks.com We sincerely apologize for the unexpected disruption and appreciate your patience as we work to resolve the issue. We will send another update as soon as the maintenance is complete and systems are fully operational. Thank you for your being a Zero Networks’ customer.
- identified Sep 04, 2026, 11:51 AM UTC
We’re reaching out to notify you that emergency maintenance is currently in progress. Our team has identified an issue requiring immediate action, and we are working urgently to resolve it. During this time, you may experience issues with Microsoft Email notifications. This is due to an ongoing issue with twilio. You can stay updated on twilio’s status here: https://status.twilio.com/incidents/v0xwp70fbfrf We sincerely apologize for the unexpected disruption and appreciate your patience as we work to resolve the issue. We will send another update as soon as the maintenance is complete and systems are fully operational. Thank you for your being a Zero Networks’ customer.
- monitoring Sep 04, 2026, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 04, 2026, 02:57 PM UTC
We're providing an additional update on the ongoing email delivery issue. The problem seems to have been resolved, but we still don't have confirmation from the email provider. What's affected: Email-based one-time passcode (OTP) delivery for MFA, as well as email notifications. Customers using email OTP may experience delayed or undelivered codes. Other MFA methods and authentication paths are unaffected. Cause: The disruption originates upstream of our platform. Our email delivery provider (SendGrid/Twilio) relies on Microsoft 365 for delivery to Microsoft-hosted recipient domains, and Microsoft has confirmed an active Exchange Online service degradation (Microsoft issue ID EX1467029) causing delays for messages sent to and from external domains. Microsoft has not yet published a resolution timeline. Current status: Our mitigation remains in place and we continue to monitor delivery. Messages are being queued and retried rather than dropped, so delayed codes may still arrive. Recovery is dependent on Microsoft restoring full service. Real-time status links: Zero Networks: https://status.zeronetworks.com Twilio/SendGrid: https://status.twilio.com/incidents/v0xwp70fbfrf Microsoft 365 (issue EX1467029, visible in your M365 admin center Service Health dashboard): https://status.cloud.microsoft Real time third party status: https://groups.io/email-provider-status?isp=Microsoft+365 Recommended action: If email OTP codes are delayed, please use an alternate MFA method or SSO in order to authenticate. Avoid repeatedly requesting new codes, as this adds to the delivery queue. We'll post another update as conditions change or once Microsoft confirms mitigation. Thank you for your patience.
- resolved Sep 04, 2026, 04:40 PM UTC
This incident has been resolved.
Major May 8, 2026 Cloud Services Degradation 3h 34m Portal Access, Assets Monitoring, MFA
Started May 08, 2026, 02:40 PM UTC· resolved May 08, 2026, 06:15 PM UTC
- investigating May 08, 2026, 02:40 PM UTC
We are currently investigating an issue affecting some Zero Networks cloud services. Users may experience delays or errors when viewing assets, rules, and policies in the Zero Networks Portal. MFA may also be affected. We are working to identify the cause and will provide updates as soon as more information is available.
- identified May 08, 2026, 02:59 PM UTC
A fix has been released, and services are starting to stabilize.
- monitoring May 08, 2026, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 06:15 PM UTC
Incident has been resolved.
Minor April 29, 2026 Performance Degradation in Cloud Services 6h 26m Portal Access, MFA
Started Apr 29, 2026, 06:05 PM UTC· resolved Apr 30, 2026, 12:32 AM UTC
- investigating Apr 29, 2026, 06:05 PM UTC
We are currently experiencing a performance degradation affecting our Cloud Services, resulting in portal slowness and intermittent MFA delays. Our team is actively investigating, and we will provide an update as soon as more information is available.
- monitoring Apr 29, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 29, 2026, 06:30 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 29, 2026, 08:19 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 30, 2026, 12:32 AM UTC
This incident has been resolved.
Minor February 23, 2026 Access Portal - Missing assets 3h 28m Portal Access
Started Feb 23, 2026, 01:01 PM UTC· resolved Feb 23, 2026, 04:29 PM UTC
- investigating Feb 23, 2026, 01:01 PM UTC
We are currently investigating an issue affecting the Zero Networks Access Portal (this does not impact the Admin Portal). Under certain conditions, some assets may not appear in the Access Portal. Our team is actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as progress is made. For real-time status updates, please visit: https://status.zeronetworks.com We sincerely apologize for the inconvenience and appreciate your patience and understanding.
- resolved Feb 23, 2026, 04:29 PM UTC
This incident has been resolved.
Major January 24, 2026 Portal Rules and Network Activity Display Issue 1h 46m Portal Access
Started Jan 24, 2026, 07:08 PM UTC· resolved Jan 24, 2026, 08:55 PM UTC
- investigating Jan 24, 2026, 07:08 PM UTC
We are currently investigating an issue affecting the Zero Networks Portal. Our cloud services are experiencing a disruption that impacts the visualization of firewall rules and Network Activity within the portal. Please note that this is a display issue only, MFA enforcement and firewall rules continue to function normally. We are actively working to resolve the issue and will provide updates as progress is made. For real-time status updates, please visit: https://status.zeronetworks.com We apologize for the inconvenience and appreciate your patience.
- resolved Jan 24, 2026, 08:55 PM UTC
This incident has been resolved.
Notice December 8, 2025 Zero Networks - Maintenance in Progress 20m Email Notifications
Started Dec 08, 2025, 01:18 PM UTC· resolved Dec 08, 2025, 01:39 PM UTC
- identified Dec 08, 2025, 01:18 PM UTC
We've identified an issue with logrotation mechanism and are currently pushing a new version (25.10.3.4) that resolves it. We'll share another update once the issue is fully resolved.
- resolved Dec 08, 2025, 01:39 PM UTC
This incident has been resolved.
Minor November 20, 2025 Service Latency Impacting Connectivity and Portal Searches 3h 7m Portal Access, Assets Monitoring
Started Nov 20, 2025, 04:57 AM UTC· resolved Nov 20, 2025, 08:04 AM UTC
- investigating Nov 20, 2025, 04:57 AM UTC
We are currently investigating increased latency in one of our internal services. This issue is impacting asset connectivity to the Segment Server and Cloud, as well as causing delays in certain portal searches.
- resolved Nov 20, 2025, 08:04 AM UTC
This incident has been resolved. We're still monitoring it closely throughout the day in order to make sure everything is stable.
Minor November 18, 2025 Missing icons on Activity Map 16m
Started Nov 18, 2025, 02:55 PM UTC· resolved Nov 18, 2025, 03:12 PM UTC
- identified Nov 18, 2025, 02:55 PM UTC
The issue has been identified and a fix is being implemented.
- identified Nov 18, 2025, 02:57 PM UTC
We are currently experiencing an issue where some icons in our Activity Map may not display correctly. This is due to an ongoing issue with Cloudflare. You can stay updated on Cloudflare’s status here: https://www.cloudflarestatus.com/ Our team is monitoring the situation closely, and the icons will reappear automatically once the Cloudflare incident is resolved. Thank you for your patience and understanding.
- resolved Nov 18, 2025, 03:12 PM UTC
This incident has been resolved.
Minor September 10, 2025 Assets Disconnecting 4h 31m Assets Monitoring, MFA
Started Sep 10, 2025, 03:43 PM UTC· resolved Sep 10, 2025, 08:14 PM UTC
- investigating Sep 10, 2025, 03:43 PM UTC
We are currently investigating an issue where some assets are losing connectivity to the Segment Servers. Our Engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.
- investigating Sep 10, 2025, 04:43 PM UTC
We are continuing to investigate the issue, and will update as soon as the problem is resolved.
- identified Sep 10, 2025, 05:08 PM UTC
We’ve identified the root cause of the issue, and our development team is actively working on implementing a fix. We’ll provide further updates as soon as they become available.
- monitoring Sep 10, 2025, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2025, 08:14 PM UTC
This incident has been resolved.
- postmortem Sep 11, 2025, 05:34 PM UTC
On September 10th, between **14:30 UTC and 18:55 UTC**, one of our internal services experienced a performance issue that triggered autoscaling. During this autoscaling event, an internal bug was exposed that disrupted asset connectivity across many assets. This led to a significant degradation in overall performance and caused delays in asset reconnections.
Major August 19, 2025 High DB CPU + Disconnected assets issue –
Started Aug 19, 2025, 07:30 AM UTC· resolved Aug 19, 2025, 07:30 AM UTC
- resolved Aug 20, 2025, 07:52 PM UTC
Yesterday our systems experienced an internal issue that temporarily caused slower performance and some asset disconnections. The problem was identified quickly and has since been resolved. No customer input was lost, and we’ve already implemented fixes to prevent this from happening again. Thank you for your understanding.
Minor April 8, 2025 MFA with DUO fails to create JIT Rule 1d 15h MFA
Started Apr 08, 2025, 03:49 PM UTC· resolved Apr 10, 2025, 07:21 AM UTC
- investigating Apr 08, 2025, 03:49 PM UTC
We are currently experiencing an issue where Duo push notifications, once approved, are not immediately triggering the creation of the corresponding JIT access rule in the portal. As a temporary solution, we recommend using alternative MFA methods such as browser-based MFA.
- monitoring Apr 08, 2025, 04:33 PM UTC
Issue seems to reside on Duo's side - We see issues getting responses to our requests. We've added timeouts from our side to better handle those requests. Temporary workaround: Using browser-based MFA.
- monitoring Apr 08, 2025, 04:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 10, 2025, 07:21 AM UTC
Zero Networks pushed a fix yesterday at 17:00 (UTC) that fully resolves our MFA with DUO. We've monitored it for over 12 hours to confirm everything is working as expected. Incident resolved.
Major April 2, 2025 Connect Client Flapping 8h 49m Zero Connect (ZTNA)
Started Apr 02, 2025, 09:40 AM UTC· resolved Apr 02, 2025, 06:29 PM UTC
- identified Apr 02, 2025, 09:40 AM UTC
We're experiencing issues with our Connect Client - The VPN Tunnel is going up and down sporadically on some environments. Issue probably related to newer Connect Clients connecting to old version of Connect Server.
- monitoring Apr 02, 2025, 09:54 AM UTC
We reverted configuration changes that were pushed yesterday. Issue seems to be resolved. We're monitoring it to confirm.
- resolved Apr 02, 2025, 06:29 PM UTC
This incident has been resolved.
Notice March 19, 2025 Login and Data Visibility issue –
Started Mar 19, 2025, 10:00 AM UTC· resolved Mar 19, 2025, 10:00 AM UTC
- resolved Mar 20, 2025, 12:32 PM UTC
Our engineering team implemented a hotfix to address functionality in one of our recently released features. During the implementation process, some users experienced a period where data in the portal was not refreshing properly and login attempts were unsuccessful. Impact: Affected Systems: Customer portal authentication and data services.
- postmortem Mar 20, 2025, 12:33 PM UTC
**Summary:** Our engineering team implemented a hotfix to address functionality in one of our recently released features. During the implementation process, some users experienced a period where data in the portal was not refreshing properly and login attempts were unsuccessful. **Impact:** Affected Systems: Customer portal authentication and data services. **Root Cause:** API Connection Issue: The API service did not automatically reconnect after pushing the mentioned update, requiring a manual restart of API. **Resolution:** Restarted the API pods to establish a new connection. **Prevention & Lessons Learned:** Automated API Recovery: We've added an API automation that restarts the services to prevent manual intervention. Improved Deployment Coordination: Ensure critical dependencies \(e.g., DB migrations\) are included in deployment plans before syncing updates.
Minor December 12, 2024 Connectivity issues affecting Legacy Operating Systems 5h
Started Dec 12, 2024, 01:00 PM UTC· resolved Dec 12, 2024, 06:00 PM UTC
- resolved Dec 12, 2024, 08:38 PM UTC
We have identified a critical issue affecting the Segment Server's ability to connect with legacy operating systems, specifically Windows 7 and Windows Server 2008 R2. This issue has caused disconnections and has prevented impacted systems from reestablishing connectivity. To address this, we will be deploying a hotfix on December 15th between 13:00 and 18:00 UTC. This hotfix is designed to fully restore connectivity for all affected systems. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue promptly. For further updates or assistance, please don’t hesitate to reach out to our support team at support.zeronetworks.com. Thank you for your understanding and continued partnership.