Zero Networks incident

Connectivity issues affecting Legacy Operating Systems

Minor Resolved View vendor source →

Zero Networks experienced a minor incident on December 12, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 12, 2024, 08:38 PM UTC
Resolved
Dec 12, 2024, 02:00 PM UTC
Duration
—
Detected by Pingoru
Dec 12, 2024, 08:38 PM UTC

Update timeline

  1. resolved Dec 12, 2024, 08:38 PM UTC

    We have identified a critical issue affecting the Segment Server's ability to connect with legacy operating systems, specifically Windows 7 and Windows Server 2008 R2. This issue has caused disconnections and has prevented impacted systems from reestablishing connectivity. To address this, we will be deploying a hotfix on December 15th between 13:00 and 18:00 UTC. This hotfix is designed to fully restore connectivity for all affected systems. We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue promptly. For further updates or assistance, please don’t hesitate to reach out to our support team at support.zeronetworks.com. Thank you for your understanding and continued partnership.