Zero Networks incident

MFA with DUO fails to create JIT Rule

Minor Resolved View vendor source →

Zero Networks experienced a minor incident on April 8, 2025 affecting MFA, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 03:49 PM UTC
Resolved
Apr 10, 2025, 07:21 AM UTC
Duration
1d 15h
Detected by Pingoru
Apr 08, 2025, 03:49 PM UTC

Affected components

MFA

Update timeline

  1. investigating Apr 08, 2025, 03:49 PM UTC

    We are currently experiencing an issue where Duo push notifications, once approved, are not immediately triggering the creation of the corresponding JIT access rule in the portal. As a temporary solution, we recommend using alternative MFA methods such as browser-based MFA.

  2. monitoring Apr 08, 2025, 04:33 PM UTC

    Issue seems to reside on Duo's side - We see issues getting responses to our requests. We've added timeouts from our side to better handle those requests. Temporary workaround: Using browser-based MFA.

  3. monitoring Apr 08, 2025, 04:41 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 10, 2025, 07:21 AM UTC

    Zero Networks pushed a fix yesterday at 17:00 (UTC) that fully resolves our MFA with DUO. We've monitored it for over 12 hours to confirm everything is working as expected. Incident resolved.