Zero Networks experienced a minor incident on September 10, 2025 affecting Assets Monitoring and MFA, lasting 4h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 10, 2025, 03:43 PM UTC
We are currently investigating an issue where some assets are losing connectivity to the Segment Servers. Our Engineering team is actively working to identify the root cause. We will provide updates as more information becomes available.
- investigating Sep 10, 2025, 04:43 PM UTC
We are continuing to investigate the issue, and will update as soon as the problem is resolved.
- identified Sep 10, 2025, 05:08 PM UTC
We’ve identified the root cause of the issue, and our development team is actively working on implementing a fix. We’ll provide further updates as soon as they become available.
- monitoring Sep 10, 2025, 07:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 10, 2025, 08:14 PM UTC
This incident has been resolved.
- postmortem Sep 11, 2025, 05:34 PM UTC
On September 10th, between **14:30 UTC and 18:55 UTC**, one of our internal services experienced a performance issue that triggered autoscaling. During this autoscaling event, an internal bug was exposed that disrupted asset connectivity across many assets. This led to a significant degradation in overall performance and caused delays in asset reconnections.