Zep Software experienced a critical incident on August 27, 2025 affecting API, lasting 1h 37m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Aug 27, 2025, 11:28 PM UTC
We are currently investigating this issue.
- investigating Aug 27, 2025, 11:44 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 28, 2025, 12:52 AM UTC
During a graph database migration to improve search latency, nodes in cluster ran out of file descriptors. We quickly identified the issue and implemented a fix. Nodes took some time to recover and rejoin the cluster. We will be running a post-mortem to understand and address shortcomings in our systems and processes around scaling our graph database cluster, including maintenance and development processes.
- monitoring Aug 28, 2025, 12:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 28, 2025, 01:05 AM UTC
This incident has been resolved.