Zeotap incident

Degraded Authentication on app.zeotap.com (Okta Outage)

Major Resolved View vendor source →

Zeotap experienced a major incident on December 10, 2025 affecting UI Services, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2025, 09:08 AM UTC
Resolved
Dec 10, 2025, 09:20 AM UTC
Duration
11m
Detected by Pingoru
Dec 10, 2025, 09:08 AM UTC

Affected components

UI Services

Update timeline

  1. investigating Dec 10, 2025, 09:08 AM UTC

    We are currently investigating an issue where some users are unable to log in to app.zeotap.com or are seeing errors during authentication. Our engineering team is analyzing the issue and we will provide an update as soon as we have more information.

  2. identified Dec 10, 2025, 09:09 AM UTC

    Identified – Third-party (Okta) This is impacting login flows to app.zeotap.com, including new sign-ins and session renewals. Our systems remain up and healthy, but users may not be able to authenticate successfully until Okta restores service. We are closely monitoring Okta’s status and will share further updates as they become available.

  3. monitoring Dec 10, 2025, 09:17 AM UTC

    Okta has reported recovery of their services and we are seeing successful logins to app.zeotap.com again. We are monitoring authentication error rates and performance to ensure everything remains stable before marking this incident as resolved.

  4. resolved Dec 10, 2025, 09:20 AM UTC

    This incident has been resolved. The login issues on app.zeotap.com were caused by an outage at our identity provider (Okta), which prevented some users from authenticating. There was no impact to stored data or running workloads; only authentication flows were affected. We will continue to work with our provider to reduce the risk of similar issues in the future.