Zenoti experienced a major incident on August 31, 2026 affecting Zenoti-EMEA02 and Zenoti-AMRS03 and 1 more component, lasting 12h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 01:31 PM UTC
We are seeing intermittent issues for customers hosted on Zenoti-EURO01 and Zenoti-EMEA02. Our team is actively investigating the issue and we will provide updates as soon as more information becomes available.
- investigating Aug 31, 2026, 01:47 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 02:00 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 02:14 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 02:29 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 02:44 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 02:54 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 03:08 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 03:20 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 03:41 PM UTC
We are continuing to investigate this issue and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 03:56 PM UTC
We are continuing to investigate this issue with our Azure Cloud partner and will provide an update as soon as possible. Thank you for your patience.
- investigating Aug 31, 2026, 04:13 PM UTC
We are continuing to investigate this issue with our Azure Cloud partner and will provide an update as soon as possible. Thank you for your patience.
- identified Aug 31, 2026, 04:39 PM UTC
We have identified an issue with our Azure cloud provider resulting in intermittent connection issues. Our team is actively working with the provider to resolve the problem and we will continue to share updates as we have them. Thank you for your patience.
- identified Aug 31, 2026, 05:13 PM UTC
We are currently waiting for a fix from the Azure Cloud provider and are staying in contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Aug 31, 2026, 05:47 PM UTC
Our Cloud service provider (Azure) is still working on resolving the issues at their end. They have implemented some fixes and are observing early signs of recovery. We are closely monitoring this and will continue to provide updates as they become available. Thank you for your patience.
- monitoring Aug 31, 2026, 07:38 PM UTC
A fix has been implemented and all components are working fine now. Our teams are internally verifying the application to ensure things are back to normal. Thanks for your patience and apologies for the inconvenience.
- resolved Sep 01, 2026, 02:07 AM UTC
The incident has been resolved. The impacted services within Zenoti application have been stable and all systems are functioning normally. Thank you for your patience.