Zenoti experienced a minor incident on August 18, 2026 affecting Zenoti-AMRS01 and Zenoti-AMRS03 and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2026, 01:08 AM UTC
We are observing a higher-than-normal response time on our monitoring systems affecting the Zenoti application for some customers. Which may be causing the application to respond slowly. PODs affected: AMRS01, AMRS03, AMRS04, AMRS11, AMRS12, AMRS13 We are investigating the cause and will provide an update as soon as possible.
- investigating Aug 18, 2026, 01:42 AM UTC
We are investigating the cause and will provide an update as soon as possible. Thank you for your patience.
- monitoring Aug 18, 2026, 03:10 AM UTC
We have identified an issue with our Service provider, we are continuing to work on a fix as recommended. We have implemented the mitigating steps to bring the application to full recovery. All services are operational. We will continue to monitor performance closely and provide updates as necessary.
- resolved Aug 18, 2026, 03:46 AM UTC
The incident has been resolved. All systems are functioning normally, and no further issues have been observed. Thank you for your patience.