Zenoti experienced a major incident on December 12, 2025 affecting Zenoti-EMEA02 and Zenoti-AMRS12, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2025, 09:42 PM UTC
We are seeing imtermittent issues for few of our Zenoti customers. Our team is actively investigating the issue, and we will provide updates as soon as more information becomes available.
- monitoring Dec 12, 2025, 09:59 PM UTC
We observed a DNS resolution issue that impacted access to our services between 1:20 PM and 1:33 PM PST, during which some users experienced intermittent failures while using Zenoti application. No configuration changes were made on our end and the problem resolved by itself. All services are now fully operational and we will continue monitoring to ensure continued reliability. We apologize for the inconvenience this temporary disruption may have caused and appreciate your patience.
- monitoring Dec 12, 2025, 10:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 12, 2025, 10:21 PM UTC
The incident has been resolved. All systems are functioning normally since 1:33 PM PST. Thank you for your patience.