Affected components
Update timeline
- investigating Mar 01, 2026, 12:39 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for Zenoti-MIDE01, which may be causing the application to not respond or respond slowly. We are investigating the cause and will provide an update as soon as possible.
- investigating Mar 01, 2026, 01:09 PM UTC
We are currently experiencing an outage with our service provider (AWS), resulting in intermittent connection issues for our application. Our team is actively working with the provider to resolve the problem, and we will continue to share updates as we have them.
- investigating Mar 01, 2026, 01:30 PM UTC
We are currently waiting for a fix from the Cloud provider and are staying in close contact with their support team to ensure this is resolved as quickly as possible. We will provide updates as soon as we receive new information or when a fix has been implemented. Thank you for your patience and understanding.
- identified Mar 01, 2026, 01:46 PM UTC
The issue has been identified and a fix is being implemented. We will provide an update as soon as more information is available. Thank you for your patience.
- identified Mar 01, 2026, 02:06 PM UTC
We are continuing to work on a fix for this issue and will provide an update as soon as more information is available.
- monitoring Mar 01, 2026, 02:45 PM UTC
A fix has been implemented and Zenoti application is now operating as expected. We will continue to monitor performance closely and provide updates if needed.
- monitoring Mar 01, 2026, 03:05 PM UTC
The system has been stable since 5:30 AM PST and all the application workflows are now operational. Our team is monitoring this closely. Thank you for the patience.
- monitoring Mar 01, 2026, 03:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 01, 2026, 03:47 PM UTC
We are currently awaiting a permanent fix from our cloud provider and remain in close contact with their support team to ensure a swift resolution. In the meantime, we have implemented a remedial fix on our end, and the application has been operating normally since 5:30 AM PST. All workflows are fully functional at this time. Thank you for your continued patience.
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