Zenoti experienced a critical incident on July 8, 2026 affecting Zenoti University, lasting 18h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 04:51 PM UTC
We are currently experiencing an issue with our Zenoti University service and our team is actively working with the service provider to isolate the issue. All our business and critical workflows are working normally. We are investigating the cause and will provide an update as soon as possible. We appreciate your patience and apologize for any inconvenience caused during this time.
- identified Jul 08, 2026, 05:37 PM UTC
The root cause of the issue has been identified and our team is actively working on a fix. We will provide an update once the resolution is in place. Thank you for your patience.
- monitoring Jul 09, 2026, 09:59 AM UTC
A fix has been implemented, the Zenoti University systems have returned to normal and are functioning properly. We appreciate your patience and apologize for the inconvenience. We are closely monitoring and will soon provide further updates.
- resolved Jul 09, 2026, 10:54 AM UTC
This incident has been resolved.