Zenoti experienced a major incident on July 7, 2026 affecting Zenoti-APAC01, lasting 13h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 07:03 PM UTC
We are currently experiencing an issue affecting report generation for customers on APAC01. Reports may not reflect the most recent data during this time. All other application features and workflows are functioning normally. Our team is actively working to resolve this and will provide updates as the situation develops.
- identified Jul 07, 2026, 08:08 PM UTC
Our team has been actively working to resolve this and will provide updates as the situation develops. We apologize for any inconvenience and appreciate your patience.
- identified Jul 08, 2026, 02:16 AM UTC
We continue to work to resolve this and will provide updates as the situation develops. We apologize for any inconvenience and appreciate your patience
- monitoring Jul 08, 2026, 06:20 AM UTC
The fix has been applied and all reports are now reflecting the latest data.
- resolved Jul 08, 2026, 08:33 AM UTC
This incident has been resolved.