Zenoti experienced a minor incident on September 11, 2026 affecting Zenoti-AMRS09, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Zenoti-AMRS09
Update timeline
- investigating Sep 11, 2026, 02:52 PM UTC
We are observing a higher-than-normal response time on our monitoring systems for API services on AMRS09, which may be causing the application to respond slowly for few customers hosted on this POD. We are investigating the cause and will provide an update as soon as possible.
- monitoring Sep 11, 2026, 04:21 PM UTC
We have implemented a fix for the issue. We are monitoring the systems closely.
- monitoring Sep 11, 2026, 05:17 PM UTC
We have received some confirmations from the field that the response time is better now. Our team is continuing to monitor the systems.
- resolved Sep 11, 2026, 05:55 PM UTC
This incident has been resolved.