Zaptec experienced a minor incident on May 15, 2026 affecting General, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
General
Update timeline
- investigating May 15, 2026, 10:30 AM UTC
We are currently investigating this issue.
- investigating May 15, 2026, 11:30 AM UTC
We are currently experiencing disruptions on our phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
- identified May 15, 2026, 11:54 AM UTC
The problem has been identified, and the fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/
- monitoring May 15, 2026, 12:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 15, 2026, 12:46 PM UTC
This incident has been resolved.