Zaptec incident

Support Phone service disruption

Minor Ongoing View vendor source →

Zaptec is currently experiencing a minor incident affecting General, which began 2h ago. The vendor's full update timeline is below.

Started
May 15, 2026, 10:30 AM UTC
Resolved
Ongoing
Duration
● 2h 17m
Detected by Pingoru
May 15, 2026, 10:30 AM UTC

Affected components

General

Update timeline

  1. investigating May 15, 2026, 10:30 AM UTC

    We are currently investigating this issue.

  2. investigating May 15, 2026, 11:30 AM UTC

    We are currently experiencing disruptions on our phone lines. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/

  3. identified May 15, 2026, 11:54 AM UTC

    The problem has been identified, and the fix is being implemented. In the meantime, we recommend reaching out to us via the web form or using our chat in the Zaptec Help Center: https://help.zaptec.com/

  4. monitoring May 15, 2026, 12:01 PM UTC

    A fix has been implemented and we are monitoring the results.