Zaptec experienced a critical incident on September 8, 2026 affecting General, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
General
Update timeline
- investigating Sep 08, 2026, 07:14 AM UTC
We are currently unable to receive phone calls to our Support department. We are investigating the issue and will provide updates as soon as more information is available. In the meantime, you can still contact us by email via help.zaptec.com.
- monitoring Sep 08, 2026, 07:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 08, 2026, 01:26 PM UTC
This incident has been resolved.