ZapSign incident

Intermitent request timeout

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Resolved after 2 hours 30 minutes, affecting API and Sign flow and 1 more, on November 28, 2023.

resolved Nov 28, 2023, 05:07 PM UTC

Today we have noticed that our AWS database was with some troubles to process write operations, this created a queue that impacted the waiting time for some requests. The incident was found at 14:30 UTC-0 and was solved at 17:00 UTC-0. Between the discovery and resolution the waiting time was gradually reducing.

Started
Nov 28, 2023, 02:30 PM UTC
Resolved
Nov 28, 2023, 05:00 PM UTC
Duration
2h 30m
Detected by Pingoru
Nov 28, 2023, 02:30 PM UTC

Affected components

APISign flowContract managementTemplatesBackground checkContactsDashboardSettings

Update timeline

  1. resolved Nov 28, 2023, 05:07 PM UTC

    Today we have noticed that our AWS database was with some troubles to process write operations, this created a queue that impacted the waiting time for some requests. The incident was found at 14:30 UTC-0 and was solved at 17:00 UTC-0. Between the discovery and resolution the waiting time was gradually reducing.

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