Zapier Agents - Adding a knowledge source modal is stuck on a loading spinner

Update timeline

1. investigating Apr 02, 2026, 10:32 AM UTC

   Status: Investigating Selecting certain apps as a knowledge source in Zapier Agents causes the modal to hang indefinitely with a loading spinner, blocking users from adding those sources. Current Impact: Customers are unable to add certain knowledge sources in Zapier Agents, as the modal gets stuck on a loading spinner. Affected components Agents (Degraded performance)

2. monitoring Apr 02, 2026, 10:49 AM UTC

   Status: Monitoring Root cause identified. We'll be reverting a recent deployment. Which should fix the issue. Affected components Agents (Degraded performance)

3. identified Apr 02, 2026, 11:10 AM UTC

   Status: Identified Root cause identified. We'll be reverting a recent deployment. Which should fix the issue. (Edited to reflect the correct current status) Affected components Agents (Degraded performance)

4. resolved Apr 02, 2026, 11:57 AM UTC

   Status: Resolved We’ve resolved an issue where adding certain knowledge sources in Zapier Agents could get stuck on a loading spinner. A fix has been deployed to production and verified. If you’re still seeing the issue, please refresh and try again, or contact Support at https://zapier.com/app/get-help Affected components Agents (Operational)