Copilots "Ask" mode is not working correctly

Update timeline

1. investigating Apr 08, 2026, 05:27 PM UTC

   Status: Investigating Copilot’s ‘Ask’ mode is currently malfunctioning, causing repeated prompts, duplicate messages, and eventual crashes when users try to build Zaps. This is causing that mode to be unable to build Zaps for users. For any users being affected by this, we can ask users to switch to “Build” mode in Copliot instead, as this mode is not affected and working correctly. Affected components Copilot (Degraded performance)

2. monitoring Apr 08, 2026, 06:36 PM UTC

   Status: Monitoring We have implemented a fix to the resolve the issue with the “Ask” mode in Copilot. We are currently monitoring that fix to ensure that everything is now working as it should. Affected components Copilot (Degraded performance)

3. resolved Apr 08, 2026, 07:33 PM UTC

   Status: Resolved Copilot "Ask" mode is up and running again and and can be utilized for all accounts. Earlier today the "Ask" mode was malfunctioning, causing repeated prompts, duplicate messages, and eventual crashes when users attempted to build Zaps. If you experience ongoing issues, contact Support by clicking above or go to: https://zapier.com/app/get-help Thank you for your patience. Affected components Copilot (Operational)