Web-scraped sources cannot be added to Chatbots, and Agents not returning informatio

Update timeline

1. investigating Apr 19, 2026, 11:10 PM UTC

   Status: Investigating Due to a third party outage, we are investigating an outage causing failures for chatbot users attempting to add new knowledge sources that require web-scraped knowledge sources. Existing knowledge sources for Chatbots remain functional. Agents executions do not crash, or get marked as failed, but users may get a bad response when web browsing/scraping. There are not user facing errors for this behaviour. Main error periods: 19:18–19:35 UTC and 21:35–22:32 UTC. Errors began around 19:19UTC, and subsided after 22:32 UTC, and monitoring shows no new failures. If you need help or have any questions, please contact Support: https://zapier.com/app/get-help Affected components Chatbots (Degraded performance) Agents (Degraded performance)

2. monitoring Apr 19, 2026, 11:28 PM UTC

   Status: Monitoring A fix has been deployed to resolve these errors with web-scraping knowledge sources. We will continue to monitor. If you have any questions or continue to experience issues, please reach out to our support team: https://zapier.com/app/get-help Thank you for your patience. Affected components Chatbots (Degraded performance) Agents (Degraded performance)

3. resolved Apr 20, 2026, 01:05 AM UTC

   Status: Resolved We have resolved the issue with web-scraping tools not working throughout tools like Agents, Chatbot knowledge sources, and Web Parser. For any questions, or if you're still seeing failures with web-scraping tools in Zapier, please contact: https://zapier.com/app/get-help Affected components Chatbots (Operational) Agents (Operational)