Chatbots failing to load

Update timeline

1. investigating Apr 21, 2026, 03:38 AM UTC

   Status: Investigating We are currently investigating an issue that is preventing some customers from accessing their chatbots. Affected users have reported seeing "Unable to load Chatbot" errors when attempting to view or manage their chatbots. We are looking into the cause of this issue and will update this status as soon as possible. Affected components Chatbots (Degraded performance)

2. monitoring Apr 21, 2026, 04:01 AM UTC

   Status: Monitoring We’ve identified and addressed an issue that was preventing some users from accessing chatbots due to an authentication issue. All chatbot services are operating normally. We are continuing to monitor system performance and verify full restoration across all customer segments. If you experience any further issues accessing your chatbots, please contact our support team: https://zapier.com/app/get-help. Affected components Chatbots (Degraded performance)

3. resolved Apr 21, 2026, 05:05 AM UTC

   Status: Resolved We have successfully resolved the chatbot availability issue that affected some of our users. Our engineering team identified and resolved the underlying authentication issue. All chatbot services are now operating normally. You should now be able to view and manage your chatbots in the dashboard and use them externally without any issues. We have monitored and verified that the service is working properly. We apologize for any disruption this may have caused. If you experience any further issues accessing your chatbots, please contact our support team: https://zapier.com/app/get-help. Affected components Chatbots (Operational)