Zapier incident

AI by Zapier action Fails with 500 error when a Knowlledge source is added

Minor Resolved View vendor source →

Zapier experienced a minor incident on April 25, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2026, 03:58 AM UTC
Resolved
Apr 25, 2026, 03:58 AM UTC
Duration
—
Detected by Pingoru
Apr 25, 2026, 03:58 AM UTC

Update timeline

  1. investigating Apr 24, 2026, 07:31 PM UTC

    Status: Investigating We are investigating an error related to AI by Zapier when adding a knowledge source. If you are experiencing this issue, you can connect with our support team here: https://zapier.com/app/get-help

  2. resolved Apr 25, 2026, 03:58 AM UTC

    Status: Resolved The issue causing some AI by Zapier steps to fail with a 500 error when adding a knowledge source has been resolved. If you were affected by this issue, your Zaps with AI by Zapier steps using knowledge sources will now work again. To restore functionality: 1. Open the affected Zap and navigate to the AI by Zapier step 2. Before deleting the step, we recommend copying and saving your prompt to avoid losing any work. 3. Delete the step 4. Re-add the AI by Zapier step 5. Copy your previous prompt into the new step 6. Re-upload your knowledge sources Once you've completed these steps, your Zap will be ready to use. If you are experiencing this issue, you can connect with our support team here: https://zapier.com/app/get-help.