Zai experienced a minor incident on May 4, 2026 affecting Cards Payins, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 04, 2026, 12:18 AM UTC
Overnight, we experienced a temporary issue with card tokenisation services of an upstream provider. This caused some card payments and card storage attempts to fail between 10:42pm Sunday 3 May and approximately 12:15am Monday 4 May. The issue has now been resolved and services are operating normally. • You can safely retry any card card storage requests that were affected. • Our technical teams are currently verifying the status of payments processed during this incident and we’ll provide further guidance on next steps regarding payment retries as soon as possible. We’re sorry for this disruption and appreciate your understanding.
- resolved May 04, 2026, 03:19 AM UTC
Payments processed during this incident have now been verified by our team. If possible, it is safe to retry any payments that were declined during this period.