Yousign incident

[Production] - V2 - V3 - APP + API - Slowness on our platform & signature processing delays

Minor Resolved View vendor source →

Yousign experienced a minor incident on May 12, 2025 affecting API V2 - https://api.yousign.com and APP V3 - https://yousign.app and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2025, 08:19 AM UTC
Resolved
May 12, 2025, 09:58 AM UTC
Duration
1h 38m
Detected by Pingoru
May 12, 2025, 08:19 AM UTC

Affected components

API V2 - https://api.yousign.comAPP V3 - https://yousign.appAPP V2 - https://webapp.yousign.comAPI V3 - https://api.yousign.app

Update timeline

  1. investigating May 12, 2025, 08:27 AM UTC

    Our V2 and V3 platforms are impacted by a general slowness. Signature processing is taking longer than expected. Our teams are mobilized to resolve this incident as quickly as possible. We apologize for any inconvenience. If you have urgent questions, please contact our support team by sending an email to [[email protected]](mailto:[email protected]).

  2. investigating May 12, 2025, 08:29 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 12, 2025, 08:39 AM UTC

    We are continuing to investigate this issue.

  4. monitoring May 12, 2025, 08:51 AM UTC

    The situation is back to normal since 10:31 CEST. Our technical team is still actively monitoring our infrastructure.

  5. resolved May 12, 2025, 09:58 AM UTC

    This incident has been resolved.