Some of customer topics have incomplete data
Affected: YouScan
YouScan Outage History
YouScan is up right nowYouScan had 23 outages in the last 2 years totaling 102h 30m of downtime — averaging 0.9 incidents per month.
There were 23 YouScan outages since June 25, 2024 totaling 102h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
next.youscan.com is currently down
Affected: YouScanData ingestion
Timeline · 4 updates
- investigating May 19, 2026, 12:15 PM UTC
We are currently experiencing Youscan website being down. team is working to identify the root cause and implement a solution.
- investigating May 19, 2026, 12:22 PM UTC
We are continuing to investigate this issue.
- identified May 19, 2026, 12:23 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 19, 2026, 12:28 PM UTC
This incident has been resolved.
Problems with Facebook data collection
Affected: Data ingestion
Timeline · 2 updates
- identified May 19, 2026, 06:39 AM UTC
The issue has been identified and a fix is being implemented.
- resolved May 19, 2026, 07:20 AM UTC
This incident has been resolved.
Delays in new mentions processing
Affected: Data ingestion
Timeline · 3 updates
- identified May 18, 2026, 04:24 PM UTC
Customers might experience up to 30 minutes delay in regular data ingestion.
- monitoring May 18, 2026, 05:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 18, 2026, 07:11 PM UTC
This incident has been resolved.
Delay in mentions processing
Affected: Data ingestion
Timeline · 3 updates
- investigating May 11, 2026, 07:24 PM UTC
There is a delay in mentions coming to the topics. We're investigating the issue
- monitoring May 11, 2026, 08:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 02:12 AM UTC
This incident has been resolved.
Problems with history collection
Affected: YouScan
Timeline · 4 updates
- investigating Apr 29, 2026, 04:20 AM UTC
We are currently investigating this issue.
- identified Apr 29, 2026, 04:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 29, 2026, 04:31 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 29, 2026, 04:33 AM UTC
This incident has been resolved.
Problems with history collection and topic preview
Affected: YouScan
Timeline · 4 updates
- investigating Apr 27, 2026, 11:34 AM UTC
We are currently investigating this issue.
- identified Apr 27, 2026, 12:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2026, 12:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 03:10 PM UTC
This incident has been resolved.
Delays in saving mentions into topics
Affected: Data ingestion
Timeline · 3 updates
- investigating Apr 08, 2026, 03:24 PM UTC
We are currently investigating this issue.
- monitoring Apr 08, 2026, 03:56 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 06:34 PM UTC
This incident has been resolved.
Delays in mentions processing
Affected: Data ingestion
Timeline · 4 updates
- investigating Mar 26, 2026, 10:11 AM UTC
We are currently investigating this issue.
- identified Mar 26, 2026, 10:35 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 26, 2026, 01:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 26, 2026, 01:59 PM UTC
This incident has been resolved.
Problems when creating topics
Affected: YouScan
Timeline · 3 updates
- investigating Feb 10, 2026, 03:44 PM UTC
We are currently investigating this issue.
- investigating Feb 10, 2026, 03:45 PM UTC
We are continuing to investigate this issue.
- resolved Feb 10, 2026, 07:07 PM UTC
This incident has been resolved.
Delays in mention processing into customer's topics since
Affected: Data ingestion
Timeline · 3 updates
- investigating Jan 16, 2026, 07:09 AM UTC
We're seeing delays in mentions processing starting from 00:30 AM and currently investigating the cause
- monitoring Jan 16, 2026, 07:49 AM UTC
We've identified the issue and applied the fixes. All the data will be processed in a few hours
- resolved Jan 16, 2026, 02:42 PM UTC
This incident has been resolved.
Global Network issues in our cloud provider
Affected: YouScan
Timeline · 3 updates
- investigating Nov 18, 2025, 11:54 AM UTC
Our cloud provider (Cloudflare) is experiencing network issues: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are closely monitoring the situation and looking for a solution.
- monitoring Nov 18, 2025, 12:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 18, 2025, 03:08 PM UTC
This incident has been resolved.
Indexing slowdown
Affected: Data ingestion
Timeline · 2 updates
- monitoring Sep 22, 2025, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 06:44 PM UTC
This incident has been resolved.
Services are unavailable
Affected: YouScanData ingestion
Timeline · 4 updates
- investigating Jul 10, 2025, 09:38 AM UTC
Some of our services are unavailable: - Machine learning services - Image Recognition service - AI assist services We are working on fixing it.
- identified Jul 10, 2025, 09:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 10, 2025, 10:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 10, 2025, 10:16 AM UTC
This incident has been resolved.
Delay in saving data to the the topics
Affected: Data ingestion
Timeline · 3 updates
- investigating Mar 12, 2025, 07:44 AM UTC
We are currently investigating this issue.
- monitoring Mar 12, 2025, 08:56 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 12, 2025, 09:35 AM UTC
This incident has been resolved.
Problems with data saving
Affected: YouScan
Timeline · 3 updates
- investigating Mar 03, 2025, 06:53 AM UTC
We are currently investigating this issue.
- monitoring Mar 03, 2025, 06:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2025, 07:14 AM UTC
This incident has been resolved.
Problems with data collection
Affected: Data ingestion
Timeline · 3 updates
- investigating Feb 24, 2025, 06:28 AM UTC
We're experiencing issues processing collected mentions and saving them to customer topics.
- monitoring Feb 24, 2025, 06:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 24, 2025, 09:35 AM UTC
This incident has been resolved.
Problems with mentions collection
Affected: YouScanData ingestion
Timeline · 2 updates
- identified Feb 07, 2025, 07:25 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 07, 2025, 08:02 AM UTC
This incident has been resolved.
Recent history collection (since 13:00 27.01 UTC) is unavailable
Affected: YouScan
Timeline · 3 updates
- investigating Jan 27, 2025, 01:41 PM UTC
We are currently investigating this issue.
- identified Jan 27, 2025, 03:03 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 27, 2025, 08:06 PM UTC
This incident has been resolved.
YouScan profiles data is unavailable
Affected: YouScanData ingestion
Timeline · 4 updates
- investigating Oct 22, 2024, 03:12 PM UTC
We are currently investigating this issue.
- identified Oct 22, 2024, 03:50 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 22, 2024, 04:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2024, 04:21 PM UTC
This incident has been resolved.
Some topics have problems with mentions collection
Affected: YouScan
Timeline · 2 updates
- investigating Jul 31, 2024, 12:36 PM UTC
We are currently investigating this issue.
- resolved Jul 31, 2024, 02:55 PM UTC
All rubbish mentions were deleted from client topics. Unfortunately, clients might have received some of them in integrations.
Data in topics is not loading
Affected: YouScan
Timeline · 3 updates
- investigating Jul 26, 2024, 05:47 AM UTC
We are currently investigating this issue.
- identified Jul 26, 2024, 06:19 AM UTC
The issue is identified and we're working on bringing the system back. ETA 20 minutes
- resolved Jul 26, 2024, 06:24 AM UTC
This incident has been resolved.
Some custom dashboards may be inaccessible
Affected: YouScan
Timeline · 4 updates
- identified Jun 25, 2024, 02:58 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 25, 2024, 03:02 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 25, 2024, 04:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 25, 2024, 06:05 PM UTC
This incident has been resolved.