You Need A Budget experienced a minor incident on November 4, 2024 affecting TrueLayer, lasting 2d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2024, 03:25 PM UTC
We're investigating a spike in connection issues with American Express UK. TrueLayer is aware of the issue and working on it, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date!
- monitoring Nov 05, 2024, 02:35 PM UTC
Our direct import provider (TrueLayer) believes the issue with Amex UK is resolved. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!
- monitoring Nov 05, 2024, 04:00 PM UTC
We're hearing reports of the issue persisting for some users. TrueLayer has asked to try clearing your cookies and cache first, and then trying the Amex UK connection once more. Here are instructions for Chrome, Firefox, Safari, and Edge. If the issue still persists, write to [email protected]!
- resolved Nov 07, 2024, 03:35 AM UTC
After monitoring the Amex UK connection for the past few days, we’ve confirmed this issue is resolved. If you need more help, write to [email protected]!