You Need A Budget experienced a minor incident on November 5, 2024 affecting Plaid, lasting 37d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 05, 2024, 07:41 PM UTC
We're investigating a spike in connection issues AND incorrect transaction imports with RBC Canada. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.
- investigating Nov 05, 2024, 09:12 PM UTC
If your transactions are importing with swapped inflows and outflows, be sure to check out this section of our Troubleshooting Linked Accounts guide to help get your accounts back on track!
- investigating Nov 05, 2024, 09:15 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 06, 2024, 10:55 PM UTC
The issues with RBC have been resolved. If you're still running into issues, remove and re-add the connection. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!
- monitoring Nov 13, 2024, 06:45 PM UTC
After monitoring this further, we determined that it hasn't been resolved—connection and transaction issues persist. We'll continue working with our Direct Import providers on the next steps and update you as things progress! In the meantime, continue to use our other transaction entry methods to keep your accounts up to date or, if your transactions imported incorrectly, check out this section of our Troubleshooting Linked Accounts guide.
- monitoring Nov 21, 2024, 09:56 PM UTC
We're noticing signs of an improvement in data quality and connection success. We aren't ready to call this resolved just yet, but we'll continue monitoring for further improvements over the next week and update you as soon as we're sure it's resolved. Thank you for hanging in there!
- monitoring Dec 10, 2024, 08:02 PM UTC
Our Direct Import provider has resolved the widespread connection and transaction issues with RBC. Follow the prompts to reauthorize the connection, or remove and re-add the connection if you're still running into issues. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!
- resolved Dec 12, 2024, 09:14 PM UTC
After monitoring RBC’s connection for the past few days, we’ve confirmed it's resolved. 🎉 If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!