SchoolsFirst FCU: Connection and Transaction Issues

Update timeline

1. investigating Dec 05, 2024, 11:35 PM UTC

   We've been investigating a spike in connection and transaction issues with Schools First FCU. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

2. identified Dec 10, 2024, 07:50 PM UTC

   We've identified the cause of the issue; School's First is blocking aggregation attempts. Our Direct Import provider is working on the next steps, and we'll keep you updated as things progress. Continue to use our other transaction entry methods to keep your accounts up to date.

3. identified Dec 17, 2024, 09:41 PM UTC

   Our Direct Import is still working to address the blocking issue, but we'll keep you updated as things progress. Continue to use our other transaction entry methods to keep your accounts up to date.

4. identified Jan 01, 2025, 04:10 PM UTC

   I wish we had more than a non-update to start the new year, but it looks like things are still in a holding pattern with SchoolsFirst. Our direct import provider is still working to address the blocking issue, and we'll continue to keep you updated as things progress.

5. identified Jan 09, 2025, 09:08 PM UTC

   Another non-update here...Our direct import provider is still working to address the blocking issue, and we'll continue to keep you updated as things progress.

6. resolved Jan 16, 2025, 10:05 PM UTC

   Unfortunately, this issue with Schools First FCU is proving to be much more complex to resolve than anticipated and is now considered a long-term issue. While our import providers will continue working on this behind the scenes, we'll be retiring it from our Status Page to keep the information here as fresh and relevant as possible. Once the issues with Schools First are officially resolved, we'll post a final update here. In the meantime, we recommend trying to connect every few weeks just in case our providers fix it before we're notified.