Desjardins - Missing Credit Card Accounts

Update timeline

1. investigating Jan 24, 2025, 02:05 AM UTC

   We're investigating a spike in reports of missing CC accounts for Desjardins. We're working with our Direct Import provider to learn more, and we'll post updates here as we have them. In the meantime, you might be able to link your credit card via the "Desjardins VISA" option in the list or use our other transaction entry methods to keep your accounts up to date! If your issue doesn’t match this description, please check to see if it's a known issue on our Watchlist Institutions article so you can monitor the status of your bank there.

2. identified Jan 30, 2025, 09:53 PM UTC

   We've identified the cause of the issue and are working with our Direct Import provider on the next steps. We'll continue to keep you updated as things progress! Again, you may be able to link your credit card via the "Desjardins VISA" option in the list. Otherwise, please continue to use our other transaction entry methods to keep your credit card accounts up to date.

3. investigating Jan 30, 2025, 10:09 PM UTC

   While I don't have anything actionable to update you on, we have heard from Plaid who has escalated this issue with their engineering team. We'll continue to give updates as we have them in the meantime. Keep on keeping on!

4. monitoring Mar 06, 2025, 08:46 PM UTC

   Our Direct Import provider has resolved the issue with Desjardins. 🥳 If you're still not seeing a credit card account listed, remove and re-add the Desjardins connection to see if it appears and re-link all accounts to the new connection. We’ll continue to monitor the situation for the next few days, but if you need more help, write to [email protected]!

5. resolved Mar 11, 2025, 03:41 PM UTC

   After monitoring Desjardins for the past few days, we’ve confirmed it's resolved. If you're still running into issues, please try to remove and re-add the connection, and if the issue persists, reach out to us at [email protected]!