Yoti experienced a minor incident on September 2, 2025 affecting Digital ID and Identity verification, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2025, 01:37 PM UTC
We are experiencing issues with Identity Profile checks whilst using the IDV and Digital ID Services.
- identified Sep 02, 2025, 02:01 PM UTC
We have identified the cause of this incident and we are working to restore the IDV and Digital ID Services service as soon as possible.
- monitoring Sep 02, 2025, 02:31 PM UTC
We have fixed the Identity verification and Digital ID service. Our engineers will monitor the situation until we declare the incident resolved.
- resolved Sep 02, 2025, 02:47 PM UTC
The Digital ID Identity verification and service is fully operational. This incident has been resolved.
- postmortem Sep 02, 2025, 03:33 PM UTC
**Tuesday 2nd September 2025 from 12:10 UTC - 14:40 UTC** We're writing to inform you about a service interruption that impacted some customers using our **Identity Verification** and **Digital ID services**. Our Network Operations Center \(NOC\) noticed a few errors and quickly escalated the issue to our product teams. It was determined that the root cause was an issue with a third-party integration. This would have only affected specific fraud checks. Some of these checks would have automatically retried, while in other cases, customers may have seen an error message. We apologise for any inconvenience this outage has caused our customers.