Yoti experienced a critical incident on September 4, 2025 affecting Age verification, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2025, 04:11 PM UTC
We are experiencing issues with the Age verification service.
- investigating Sep 04, 2025, 04:13 PM UTC
We are continuing to investigate this issue.
- identified Sep 04, 2025, 04:36 PM UTC
We have identified the cause of this incident and we are working to restore the Age verification service as soon as possible.
- monitoring Sep 04, 2025, 04:48 PM UTC
We have fixed the Age verification service. Our engineers will monitor the situation until we declare the incident resolved.
- resolved Sep 04, 2025, 04:58 PM UTC
The Age verification service is fully operational. This incident has been resolved.
- postmortem Sep 04, 2025, 06:34 PM UTC
**Thursday 4th September 2025 from 15:29 UTC - 16:34 UTC** The Yoti Network Operations Center \(NOC\) team detected an increase in error rates towards our **Age Verification Service**, after some initial investigation it was determined the root cause was due to a database issue that caused the service to become temporarily unavailable. Our Infrastructure and Product teams quickly resolved the issue, and fully restored the service back to normal. During the outage, all affected customers would have been unable to access the service and may have received error messages. We sincerely apologise for any inconvenience this may have caused. A full investigation is being conducted to identify any future improvements that can be made.