Yext experienced a major incident on May 20, 2026 affecting Hearsay Social, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Hearsay Social
Update timeline
- investigating May 20, 2026, 12:17 PM UTC
We are currently investigating elevated error rates from LinkedIn APIs used by Hearsay Social to monitor LinkedIn user activity, including posts, comments, and profile updates. Customers may experience delays in LinkedIn activity capture and monitoring. We are working with LinkedIn and monitoring recovery. We will provide another update as more information becomes available.
- monitoring May 20, 2026, 03:56 PM UTC
LinkedIn has implemented a fix and we are monitoring results.
- resolved May 20, 2026, 04:37 PM UTC
This incident has been resolved.