Yext incident

Chat and Generative Answers are down

Major Resolved View vendor source →

Yext experienced a major incident on October 16, 2025 affecting Chat Serving, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2025, 03:37 PM UTC
Resolved
Oct 16, 2025, 05:51 PM UTC
Duration
2h 14m
Detected by Pingoru
Oct 16, 2025, 03:37 PM UTC

Affected components

Chat Serving

Update timeline

  1. investigating Oct 16, 2025, 03:37 PM UTC

    We are currently investigating this issue.

  2. identified Oct 16, 2025, 04:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 16, 2025, 04:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 16, 2025, 05:51 PM UTC

    This incident has been resolved.