Yext incident

Public API unavailable

Major Resolved View vendor source →

Yext experienced a major incident on November 17, 2025 affecting Hearsay API and Hearsay Sites and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 02:47 PM UTC
Resolved
Nov 17, 2025, 05:04 PM UTC
Duration
2h 17m
Detected by Pingoru
Nov 17, 2025, 02:47 PM UTC

Affected components

Hearsay APIHearsay SitesHearsay Actions

Update timeline

  1. investigating Nov 17, 2025, 02:47 PM UTC

    We are investigating errors in our Public API and have taken it down temporarily for maintenance.

  2. investigating Nov 17, 2025, 03:07 PM UTC

    Sites and Actions are also currently impacted as a result of the API issues.

  3. identified Nov 17, 2025, 03:20 PM UTC

    We have identified the issue and are working to correct it.

  4. monitoring Nov 17, 2025, 03:36 PM UTC

    We have resolved the errors and re-enabled the API. We will continue to monitor for lingering impact.

  5. resolved Nov 17, 2025, 05:04 PM UTC

    This incident has been resolved.