Yext experienced a minor incident on December 8, 2025 affecting Scout Portal, lasting 4d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2025, 05:19 PM UTC
We are investigating reports of inaccurate data in some customer accounts with scans run on or after December 3rd.
- investigating Dec 08, 2025, 11:11 PM UTC
We are continuing to investigate the issue.
- identified Dec 09, 2025, 04:24 PM UTC
We have deployed a mitigation that has re-enabled accurate data in our real time scan api. We have are testing mitigations for bulk customer scans and will purge the bad data from customer accounts once we have a mitigation in place.
- identified Dec 10, 2025, 08:42 PM UTC
We are continuing to work through mitigations to return to normal scanning operations. As of this morning all bad scans between 12/3 and 12 PM EST 12/10 have been purged from the system. Once we are able to fully mitigate the issue, we will re-scan all impacted customers.
- monitoring Dec 12, 2025, 07:36 PM UTC
Our mitigation efforts have succeeded in allowing scans to get correct data and we are no in progress re-processing all accounts that had scanning delayed due to the incident. We will provide another update once all accounts have gotten into a good state.
- resolved Dec 13, 2025, 12:34 PM UTC
All impacted customers have been re-scanned and scanning operations have returned to normal.