Yelp incident

DAR-2144 Reservation functionalities partially degraded on GM app

Major Resolved View vendor source →

Yelp experienced a major incident on November 16, 2023 affecting Yelp Guest Manager, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2023, 06:47 PM UTC
Resolved
Nov 16, 2023, 07:17 PM UTC
Duration
29m
Detected by Pingoru
Nov 16, 2023, 06:47 PM UTC

Affected components

Yelp Guest Manager

Update timeline

  1. investigating Nov 16, 2023, 06:47 PM UTC

    Restaurant hosts cannot make or edit reservations that need credit card hold on the Guest Manager app (for mostly phone or in-person reservations). Engineering team is investigating the issue. Next update in 30 minutes.

  2. resolved Nov 16, 2023, 07:17 PM UTC

    GM reservation booking and editing functionalities are operating normally. Engineers believe this was a false alarm due to an issue discovered during testing process. This is the all clear and there won't be further updates.