Yelp experienced a major incident on February 10, 2024 affecting Yelp Guest Manager, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2024, 01:14 AM UTC
Engineering team is currently engaged in investigation, next update within 30 minutes
- investigating Feb 10, 2024, 01:39 AM UTC
Guest Manager, Yelp Reservations, and the BOA are in a degraded state. Diners aren't able to make reservations or join waitlist on Yelp or with Google integration. Most GM app and BOA users are impacted with errors. Engineering continues to investigate. Next update in 30 minutes
- monitoring Feb 10, 2024, 02:02 AM UTC
Initial mitigation efforts are showing the systems are starting to recover. We are monitoring and continue to investigate. Next update in 30 minutes.
- monitoring Feb 10, 2024, 02:31 AM UTC
Guest Manager, Yelp Reservations, and the BOA have recovered. Engineering will continue to monitor and investigate to identify the root cause. Next update in 30 minutes.
- monitoring Feb 10, 2024, 02:58 AM UTC
All systems have recovered. Engineering will continue to monitor and investigate to identify the root cause. Next update in 1 hour.
- resolved Feb 10, 2024, 03:52 AM UTC
This incident has been resolved.