Resolved after 22 hours, affecting YCharts Application, on July 26, 2021.
The issue has been resolved. On some Windows machines, local DNS caching is causing an issue with Excel connectivity. To fix this please uninstall and re-install the excel add-in. You will not lose any work or progress while doing so. Please see instructions for details: https://www.loom.com/share/2e7062ad1520470bbe4d1d4ce42fb534 We sincerely apologize for causing a disruption in your day.
Affected components
Update timeline
- investigating Jul 26, 2021, 01:59 PM UTC
We are currently investigating an issue that is impacting our Excel connectivity. This issue is affecting a small percentage of our clients and we are actively working to address the problem. Please follow our status page(https://status.ycharts.com/) to subscribe to our future updates. We sincerely apologize for the inconvenience and will post updates when we have an ETA on a solution.
- identified Jul 26, 2021, 02:34 PM UTC
We have identified the DNS level issue causing larger requests from our Excel application to fail. We are implementing a fix and users should see this issue resolved in approximately 30 minutes.
- monitoring Jul 26, 2021, 02:39 PM UTC
A fix has been implemented and is live. We are monitoring any continuing issues related to excel connectivity.
- resolved Jul 27, 2021, 11:59 AM UTC
The issue has been resolved. On some Windows machines, local DNS caching is causing an issue with Excel connectivity. To fix this please uninstall and re-install the excel add-in. You will not lose any work or progress while doing so. Please see instructions for details: https://www.loom.com/share/2e7062ad1520470bbe4d1d4ce42fb534 We sincerely apologize for causing a disruption in your day.
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