yasoon Outage History

yasoon degraded · 1 active incident View live status →

yasoon had 18 outages in the last 2 years totaling 5516h 7m of downtime — averaging 0.7 incidents per month.

There were 18 yasoon outages since November 29, 2024 totaling 5516h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.yasoon.com

Minor April 10, 2026

Partially missing channel automation triggers

Detected by Pingoru
Apr 10, 2026, 03:40 PM UTC
Resolved
Oct 13, 2026, 01:31 PM UTC
Duration
185d 21h
Affected: Microsoft 365 for Jira
Timeline · 2 updates
  1. identified Apr 10, 2026, 03:40 PM UTC

    We have identified an issue with missing channel message automation triggers. It seems Microsoft is currently not sending webhooks for all incoming channel messages, so we are currently unable to send out triggers for missing webhooks. We are looking at potential fixes, but hope that the affected Microsoft upstream service will be restored soon.

  2. resolved Oct 13, 2026, 01:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 24, 2026

Brief Microsoft Teams Bot API outage

Detected by Pingoru
Mar 24, 2026, 06:00 PM UTC
Resolved
Mar 24, 2026, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 24, 2026, 08:08 PM UTC

    For a few hours today, posting Microsoft Teams channel messages from the Jira UI or via an Automation rule resulted in timeouts or errors. The outage seems to be resolved now, but we are monitoring.

Read the full incident report →

Minor March 4, 2026

Some users are facing issues logging in with their Microsoft account

Detected by Pingoru
Mar 04, 2026, 08:12 PM UTC
Resolved
Mar 06, 2026, 08:38 AM UTC
Duration
1d 12h
Affected: Microsoft 365 for Jira
Timeline · 2 updates
  1. identified Mar 04, 2026, 08:12 PM UTC

    We have identified an incident where a subset of users will see error messages when trying to login with their Microsoft account. Upon investigation we discovered that Microsoft seems to be rolling out a set of changed browser headers which are causing issues. We are working on a fix - in the meantime, re-trying to login for a few times seems to solve the issue for most users.

  2. resolved Mar 06, 2026, 08:38 AM UTC

    Microsoft seems to have rolled back the change, we'll be monitoring and working on an implementation that works around this new header, should it roll out eventually.

Read the full incident report →

Major February 16, 2026

Smart Connect for Jira not accessible in Teams

Detected by Pingoru
Feb 16, 2026, 08:57 AM UTC
Resolved
Feb 18, 2026, 08:19 PM UTC
Duration
2d 11h
Affected: Microsoft 365 for Jira
Timeline · 3 updates
  1. investigating Feb 16, 2026, 08:57 AM UTC

    We are currently investigating an incident where the Smart Connect for Jira app is not accessible in Microsoft Teams. From the first look of it, it seems that this is a Microsoft Teams issue, as the app continues to work on mobile. We have raised the issue with Microsoft. https://github.com/OfficeDev/microsoft-teams-library-js/issues/2982

  2. identified Feb 17, 2026, 09:34 AM UTC

    We have identified an issue with the Microsoft Teams platform that affects apps on a certain feature/schema version. We are trying to fast-track an app update to a previous version which is apparently not affected by this bug. We are also trying to escalate the bug within Microsoft.

  3. resolved Feb 18, 2026, 08:19 PM UTC

    As far as we can tell, a fix on the Microsoft side was successful and the app can be used in Microsoft Teams again. We'll be monitoring in case the issue re-appears. Apologies for the interruption.

Read the full incident report →

Notice February 9, 2026

Service downtime due to spike in main database

Detected by Pingoru
Feb 09, 2026, 07:30 AM UTC
Resolved
Feb 09, 2026, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 10, 2026, 08:00 AM UTC

    Yesterday we experienced a full service outage from approximately 8:30 PM CET until 22:45 PM CET, due to a spike in database usage in our main database. We'll do a full investigation and post a post-mortem soon.

Read the full incident report →

Major February 6, 2026

Bug in Atlassian Forms API causing issues with new conditional sections

Detected by Pingoru
Feb 06, 2026, 08:42 AM UTC
Resolved
Mar 04, 2026, 01:06 PM UTC
Duration
26d 4h
Affected: Microsoft 365 for Jira
Timeline · 5 updates
  1. identified Feb 06, 2026, 08:42 AM UTC

    We are currently seeing a bug affecting the Atlassian Forms API, regarding to the new conditional section logic. Please refrain from updating Forms until the bug is fixed, otherwise the conditions will not be evaluated correctly in our Microsoft Teams portal app.

  2. identified Feb 09, 2026, 08:07 AM UTC

    We are in active contact with Atlassian to get the bug fixed as soon as possible, please refrain from updating your Forms, if possible, until this issue is resolved.

  3. identified Feb 10, 2026, 08:20 AM UTC

    Atlassian is working on a fix for this issue, please let us know in case you are affected, Atlassian has the ability to roll back the change temporarily on a case by case basis.

  4. identified Feb 17, 2026, 09:32 AM UTC

    We got an update from Atlassian engineering and they expect the bug to be fixed in "a weeks time". We'll update the incident accordingly once the fix is available.

  5. resolved Mar 04, 2026, 01:06 PM UTC

    A fix has been rolled out by Atlassian for the issue. The new conditional logic for Forms should now work inside the JSM portal inside teams. We apologize for the disruption!

Read the full incident report →

Minor February 6, 2026

Degradation in Jira cloud agile (boards) API performance affecting Teams board views

Detected by Pingoru
Feb 06, 2026, 08:38 AM UTC
Resolved
Feb 10, 2026, 08:19 AM UTC
Duration
3d 23h
Affected: Microsoft 365 for JiraAtlassian Developer Jira Cloud APIs
Timeline · 2 updates
  1. monitoring Feb 06, 2026, 08:38 AM UTC

    We are in touch with Atlassian to resolve this degradation. Customers can see long running board load times with some board running into timeouts.

  2. resolved Feb 10, 2026, 08:19 AM UTC

    This seems to have resolved itself, although we do not have any any acknowledgement from from Atlassian on the issue. We'll continue to investigate.

Read the full incident report →

Major February 5, 2026

Increase amount of errors around Chat functionality

Detected by Pingoru
Feb 05, 2026, 01:02 PM UTC
Resolved
Feb 10, 2026, 08:17 AM UTC
Duration
4d 19h
Affected: Microsoft 365 for Jira
Timeline · 5 updates
  1. identified Feb 05, 2026, 01:02 PM UTC

    We are seeing a re-occurrence of the issue that happened a few weeks ago. We are currently seeing an increased amount of errors in the chat functionality, coming from the Microsoft Graph API. We'll provide an update once we have more information.

  2. identified Feb 06, 2026, 08:43 AM UTC

    We are continuing to work with Microsoft on the issue and hope to have an update soon. If you see errors when creating chats, please try to create the chat again. It's also possible that the chat is created in Teams, despite an error being shown in Jira.

  3. monitoring Feb 09, 2026, 08:05 AM UTC

    We are seeing some improvements to this issue but are closely monitoring this. Still awaiting feedback from Microsoft on the issue.

  4. monitoring Feb 09, 2026, 08:05 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 10, 2026, 08:17 AM UTC

    This incident has been resolved on the Microsoft side, chats can now created normally again.

Read the full incident report →

Major December 23, 2025

Automated chat & email backup did not run since 19th of December

Detected by Pingoru
Dec 23, 2025, 01:00 PM UTC
Resolved
Dec 23, 2025, 01:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 23, 2025, 08:21 PM UTC

    We experienced an incident due to an infrastructure change, that resulted in automated chat & email backup actions not executing. We are currently looking into possibilities of re-running the failed actions. Backups have been failing since 2025/12/19 14:00 UTC.

Read the full incident report →

Major October 29, 2025

Jira Outlook add-in unavailable due to Microsoft CDN outtage

Detected by Pingoru
Oct 29, 2025, 04:16 PM UTC
Resolved
Oct 30, 2025, 08:46 AM UTC
Duration
16h 30m
Affected: Microsoft 365 for Jira
Timeline · 2 updates
  1. identified Oct 29, 2025, 04:16 PM UTC

    We have identified an issue where the Outlook add-in currently does not load, due to a Microsoft CDN not being available. Please also track the following issue: https://github.com/OfficeDev/office-js/issues/6249

  2. resolved Oct 30, 2025, 08:46 AM UTC

    The Microsoft Azure Frontdoor incident, which was causing our add-in not to function properly, has been resolved.

Read the full incident report →

Minor July 3, 2025

Automation actions rules were failing for a few customers due to an infrastructure change

Detected by Pingoru
Jul 03, 2025, 07:15 AM UTC
Resolved
Jul 03, 2025, 12:35 PM UTC
Duration
5h 20m
Affected: Microsoft 365 for Jira
Timeline · 2 updates
  1. monitoring Jul 03, 2025, 07:15 AM UTC

    We are made aware of some of our Microsoft 365 Automation actions failing in Jira Cloud instances. We have identified the issue and rolled back the responsible code & infrastructure change. The change was implemented in preparation to fully support Atlassian Cloud data residency. We are currently monitoring the issue and apologize for the interruption.

  2. resolved Jul 03, 2025, 12:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2025

Partial Graph API outage

Detected by Pingoru
Jun 04, 2025, 08:31 AM UTC
Resolved
Jun 05, 2025, 06:59 AM UTC
Duration
22h 28m
Affected: Microsoft 365 APIs
Timeline · 4 updates
  1. investigating Jun 04, 2025, 08:31 AM UTC

    Creating and loading of chats might not work reliably, additional Microsoft entities may be affected aswell. See official status on Microsoft here: https://admin.microsoft.com/Adminportal/Home?#/servicehealth/:/alerts/TM1087772

  2. identified Jun 04, 2025, 08:32 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 05, 2025, 06:59 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 05, 2025, 06:59 AM UTC

    The incident has been resolved

Read the full incident report →

Major March 11, 2025

Creating Outlook meetings is not working

Detected by Pingoru
Mar 11, 2025, 01:34 PM UTC
Resolved
Mar 14, 2025, 08:14 AM UTC
Duration
2d 18h
Affected: Microsoft 365 for JiraOutlook Calendars for Confluence
Timeline · 3 updates
  1. investigating Mar 11, 2025, 01:34 PM UTC

    Creating Outlook meetings in all yasoon Products is currently not working. We are currently investigating the issue.

  2. monitoring Mar 11, 2025, 03:07 PM UTC

    The problem was identified and we performed a rollback.

  3. resolved Mar 14, 2025, 08:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 31, 2025

App is not installable from the Atlassian Marketplace

Detected by Pingoru
Jan 31, 2025, 11:41 AM UTC
Resolved
Jan 31, 2025, 07:53 PM UTC
Duration
8h 11m
Affected: Microsoft 365 for Jira
Timeline · 4 updates
  1. investigating Jan 31, 2025, 11:41 AM UTC

    We are currently investigating an issue that our apps cannot be installed from the Atlassian Marketplace.

  2. identified Jan 31, 2025, 12:17 PM UTC

    We have identified the issue and a fix will be rolling out shortly.

  3. monitoring Jan 31, 2025, 01:46 PM UTC

    A fix has been implemented and we are monitoring our error logs. The problem originated from a changed service on Atlassian Cloud side, where a security certificate was returned with a different mime-type since early morning on the 31th of January, causing our security validation to fail.

  4. resolved Jan 31, 2025, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 16, 2025

Jira calendars not working in Confluence Calendars

Detected by Pingoru
Jan 16, 2025, 07:30 PM UTC
Resolved
Jan 16, 2025, 07:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 17, 2025, 10:26 AM UTC

    We experienced an issue where Jira calendars with sharing permissions were not functioning correctly in the Confluence Calendars app (cloud only) for approximately 13 hours. This incident was due to a faulty dependency in our cloud infrastructure, which prevented the calendars from being loaded correctly. We investigated the root cause and implemented a bug fix.

Read the full incident report →

Minor December 12, 2024

Built in automations & todo sync not executed for ~3hours

Detected by Pingoru
Dec 12, 2024, 07:30 AM UTC
Resolved
Dec 12, 2024, 07:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 12, 2024, 01:47 PM UTC

    For about three hours, we had in issue with our webhook processing which did not execute our handlers correctly. In addition to that, our automatic retry process also did not work as expected, so a few Todo sync updates and built-in preset automations were not processed correctly. We are investigating the root cause of this failure in more depth.

Read the full incident report →

Minor November 29, 2024

Automation rules (via Jira Automation & built-in via presets) delayed and / or missing

Detected by Pingoru
Nov 29, 2024, 09:00 AM UTC
Resolved
Nov 29, 2024, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 02, 2024, 12:13 PM UTC

    We experienced an issue on Friday, the 29th of November, where some of our automated rules were not executing or delayed by a few hours. Due to a code change on our side our production queueing infrastructure experienced a major congestion, where we needed to clear out a few failed executions that were being retried over and over again, blocking all other events from being processed. We will be looking into improving the robustness of this particular queue.

Read the full incident report →