XTIUM incident

PeterConnects Anywhere Receptionist degraded performance

Notice Resolved View vendor source →

XTIUM experienced a notice incident on August 23, 2023 affecting OBT - Peter Connects, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2023, 09:16 AM UTC
Resolved
Aug 23, 2023, 11:12 AM UTC
Duration
1h 56m
Detected by Pingoru
Aug 23, 2023, 09:16 AM UTC

Affected components

OBT - Peter Connects

Update timeline

  1. investigating Aug 23, 2023, 09:16 AM UTC

    Our vendor is currently investigating an issue with the PeterConnects Anywhere Receptionist application. The issue is impacting features such as: - Contact Search is not working and will not load properly. - Outbound calls are not working. - Transfer calls are not working.

  2. monitoring Aug 23, 2023, 10:10 AM UTC

    The vendor has performed a rollback of a PeterConnects Anywhere Receptionist update that was recently implemented. This should resolve the issues. If you are still experiencing these issues please inform our Client Support team.

  3. resolved Aug 23, 2023, 11:12 AM UTC

    We have received confirmation from our vendor that the issue is now resolved and received positive feedback from the customers affected that the issue is resolved. We will therefore close this incident as resolved. Should you still experience any issues please inform Client Support via the regular contact channels.