XTIUM experienced a critical incident on September 12, 2023 affecting Microsoft Teams direct routing, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Microsoft Teams direct routing
Update timeline
- investigating Sep 12, 2023, 01:00 PM UTC
We are currently investigating an issue with Microsoft Teams preventing users from making and receiving calls via MS Teams.
- monitoring Sep 12, 2023, 01:30 PM UTC
Incoming and outgoing calls can be successfully handled via Teams again. We therefore assume that the problem has been solved. We are currently monitoring.
- resolved Sep 12, 2023, 01:58 PM UTC
Dear customers, We have received confirmation from multiple customers that the issue has been resolved. We will continue to monitor this closely. Please feel free to reach out to us should you still experience issues.