XTIUM incident

Feestdagen instellen portals | Set holiday days

Minor Resolved View vendor source →

XTIUM experienced a minor incident on November 30, 2023 affecting OBT - Device registrations and IVR application and 1 more component, lasting 33d 19h. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 04:34 PM UTC
Resolved
Jan 03, 2024, 11:36 AM UTC
Duration
33d 19h
Detected by Pingoru
Nov 30, 2023, 04:34 PM UTC

Affected components

OBT - Device registrationsIVR applicationVPN connectivityMicrosoft Teams direct routingService numbersPortalPortal AccessOBT - WebexAgent application - TouchpointSystem3.mtel.nl

Update timeline

  1. monitoring Nov 30, 2023, 04:34 PM UTC

    We naderen de feestdagen! Houdt u er rekening mee dat u tijdig de feestdagen/uitzonderingsdagen instelt in onze portals? Als u wilt dat Evolve IP de wijzigingen voor u doorvoert dan kunt u via de Customer portal of per e-mail via [email protected] een MACD wijziging verzoek indienen. Voor verzoeken die wij ontvangen na 15 december kunnen wij helaas niet garanderen dat deze tijdig worden opgeleverd. Let op: voor uw verzoek worden kosten in rekening gebracht. De hoogte van deze kosten zijn afhankelijk van het verzoek. ~~~~~~~~ Now that we are approaching the holidays, we would like to kindly remind you to set the holidays/special days in our portals in time. If you would like Evolve IP to make the changes for you, you can submit a MACD change request through the Customer Portal, or by email at [email protected]. Unfortunately, we cannot guarantee that requests received after December 15 will be delivered on time. Please note that your change request will be charged. The amount of these costs depends on the request.

  2. resolved Jan 03, 2024, 11:36 AM UTC

    This incident has been resolved.