XTIUM incident

Several issues after PeterConnects update

Minor Resolved View vendor source →

XTIUM experienced a minor incident on July 3, 2024 affecting OBT - Peter Connects, lasting 6h. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 09:42 AM UTC
Resolved
Jul 03, 2024, 03:43 PM UTC
Duration
6h
Detected by Pingoru
Jul 03, 2024, 09:42 AM UTC

Affected components

OBT - Peter Connects

Update timeline

  1. investigating Jul 03, 2024, 09:42 AM UTC

    Good morning, We have received several reports that the Peter Connects application (both in combination with and without Teams) is showing several issues after last night's update went live. Issues include, but are not limited to: - Changing the language setting - Search result filter not working or stays completely empty - No ringtone for external calls (internal calls work fine) We have already raised a new high priority case with the supplier of the application and will push hard for a solution. We will keep you updated via this statuspage message. Apologies for the inconvenience.

  2. investigating Jul 03, 2024, 11:57 AM UTC

    Our supplier is continuing their investigation with the highest priority. We will keep you updated via this status page.

  3. resolved Jul 03, 2024, 03:43 PM UTC

    A fix has been implemented. We can no longer replicate the issues. Please contact Client Support if you are still experiencing any issues.