XTIUM experienced a major incident on October 9, 2024 affecting OCC - Call Processing and OCC Cloud, lasting 17h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2024, 01:58 PM UTC
We are currently aware of an issue where a portion of inbound and outbound calls in Touchpoint are being offered to agents, but a connection cannot be established (both for SIP and voice devices). We are investigating this issue with high priority alongside our vendor and will provide updates as soon as more information becomes available.
- investigating Oct 09, 2024, 02:35 PM UTC
We are continuing to investigate the issue.
- investigating Oct 09, 2024, 03:05 PM UTC
We are continuing to investigate the issue.
- investigating Oct 09, 2024, 03:35 PM UTC
We are continuing to investigate the issue.
- monitoring Oct 09, 2024, 04:46 PM UTC
We have identified the root cause of the issue and have implemented the necessary measures to resolve it. Initial test results and feedback from customers have been positive. We consider the issue resolved. We will continue to monitor the issue closely. Should you experience any further issues, please don’t hesitate to reach out to Client Support.
- resolved Oct 10, 2024, 07:54 AM UTC
This incident has been resolved.