XTIUM experienced a major incident on February 25, 2025 affecting Service numbers, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 25, 2025, 03:30 PM UTC
We are aware of an issue with phone numbers routed via KPN. Incoming calls may play an audio message stating that the phone number is unreachable. If you are affected, please raise a ticket with us and provide the impacted phone number(s). We have already logged a high priority ticket with our vendor KPN for further investigation and will keep you updated on the progress.
- investigating Feb 25, 2025, 04:08 PM UTC
KPN is continuing to investigate the issue with high priority. They have confirmed that the problem is caused by a disruption in their infrastructure. We will provide updates as soon as they become available.
- investigating Feb 25, 2025, 04:37 PM UTC
KPN is continuing to investigate the issue with high priority. We will provide a new update as soon as it becomes available.
- monitoring Feb 25, 2025, 04:48 PM UTC
KPN has confirmed that the issue has been resolved. After testing several phone numbers, we were able to successfully establish a connection. Please continue to monitor and inform Client Support if you experience any further issues.
- resolved Feb 25, 2025, 07:09 PM UTC
After KPN completed repair work on the fiber optic connections, the issues with KPN phone numbers were resolved. We are therefore closing this incident.