Xplor Pay experienced a notice incident on November 30, 2023 affecting Quest Transaction API and Legacy Compass Portal and 1 more component, lasting 4h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Quest Transaction APILegacy Compass PortalHosted Pay Page/PaylinkQuest Testing EnvironmentBoarding API
Update timeline
- monitoring Nov 30, 2023, 04:51 PM UTC
Between 10:27 am and 10:38 am Central US Time, we observed intermittent connectivity issues to our Quest, Compass, and Launch services. The issue was caused by an upstream network provider and has since been resolved. We are now seeing normal traffic patterns and will continue to monitor for any abnormalities.
- resolved Nov 30, 2023, 09:28 PM UTC
Traffic patterns have remained normal, and our provider has confirmed the issue is resolved on their side. We are considering this incident closed.